Trust Centre & Clinical Boundaries
How MeraCare safeguards families, maintains transparency, and enforces non-diagnostic boundaries.
Emergency Situations: Immediate Medical Care Required
If the person is experiencing sudden chest pain, difficulty breathing, sudden face drooping, weakness on one side, severe head injury, or uncontrolled bleeding, do NOT use this app. Contact emergency medical services immediately.
1. Non-Diagnostic, Non-Prescriptive Guidance
MeraCare is an informational care-navigation and service-discovery platform. It helps families translate everyday concerns into potential care directions and questions. It is NOT a doctor, diagnostic engine, medical triage, or prescription tool. It does not rank one medical provider as "the best clinical treatment" for any condition. Always consult a qualified medical professional for diagnosis and clinical treatment plans.
2. Verification Provenance & Zero Paid Priority
• Verification vs Accreditation: ‘Verified’ indicates that contact details, operational hours, address, and stated services were directly confirmed with the clinic or official registry. MeraCare is NOT an accreditation authority (such as NABH or NABL) and does not certify clinical outcomes or medical competence. • Zero Paid Priority (No Sponsored Placement): Healthcare providers cannot pay to rank higher, get pinned to the top, or buy preferential recommendations. Directory ranking and pathway matching depend solely on clinical specialty relevance, geographic proximity in Ahmedabad, and user filters. • Provenance Transparency: Every service profile clearly distinguishes whether information was claimed by the practitioner, provided directly by the clinic, or aggregated from public directory records.
3. Data Privacy & Transparent Cloud Architecture
• Stored on This Device (HTML5 localStorage): Your family profiles, active care pathways, and CareMemory notes are saved in your local browser storage (localStorage) for personal privacy and quick offline access. • AI Concern Guidance (Server-Assisted): When you describe a health concern, your free-text concern is transmitted securely to our API and processed via Google Gemini AI solely to generate non-diagnostic navigation recommendations. We do not store permanent clinical consultation records. • Provider Connection Requests: When you ask to connect with a clinic or propose a provider, your contact details and request are securely stored in our encrypted PostgreSQL database so our Ahmedabad care coordination team and the selected clinic can follow up with you. • Zero Advertising Trackers or Data Brokers: We do not use third-party advertising surveillance pixels, nor do we sell family healthcare queries to insurance providers or pharmaceutical companies.
4. Objective Match Explanation
Whenever a provider appears in your discovery results, an explicit "Why am I seeing this?" card clarifies the rationale (e.g., matching rehabilitation capability, verified home visits in Satellite, proximity within Ahmedabad). Services cannot buy arbitrary keyword rankings.
Manage Local Device Session Data
Your active queries, selected profiles, and saved notes reside in this browser’s HTML5 localStorage. You can reset or wipe all local data at any time.